Last updated: August 24, 2026
1. Introduction and Operating Entity
Welcome to Daily Pack House, accessible at dailypackhouse.shop. Daily Pack House is an independent multi-brand specialty retailer offering a curated selection of everyday backpacks from Thule, Eastpak, Targus, and SwissGear. We help you compare these brands side by side with clear shipping and return details available before you complete your purchase.
The storefront is operated by Cedar Ridge Retail Group LLC, an independent limited liability company headquartered at 8420 Cedar Ridge Drive, Suite 305, Denver, CO 80231, United States. Cedar Ridge Retail Group LLC owns the merchant account, processes orders and refunds, maintains all stated policies, sources and quality-checks every product, handles customer service and authenticity claims, and manages promotions and pricing. Cedar Ridge Retail Group LLC is not a manufacturer of any brand sold on this storefront, is not owned by any brand, and does not present itself as an official Thule, Eastpak, Targus, or SwissGear store. Daily Pack House is an independent retailer, not an official brand store.
2. Site Use and Customer Eligibility
By accessing or using Daily Pack House, you agree to these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, please do not use our site.
To place an order, you must be at least 18 years old or have the permission of a parent or guardian. You agree to provide accurate, current, and complete information during the ordering process, including a valid email address, shipping address, and payment details. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.
3. Catalog Information and Product Listings
We strive to display accurate product information, including names, images, specifications, model numbers, and colorways. Before a product goes live, we compare its details against the brand's official product data. If anything is missing or inconsistent, the listing is held until verified. We also periodically audit live listings to catch manufacturer updates and remove outdated or incorrect variants.
We sell only new, genuine products. We do not list factory seconds, refurbished items, or used products presented as new. Defective units are returned to the supplier and never placed in the standard catalog. The catalog contains approximately 1,219 products across our four brand partners. Product availability and selection may change at any time without notice.
4. Pricing and Promotions
All prices are listed in US Dollars (USD). Prices vary because each brand positions itself differently—some emphasize heritage construction, some treat zippers and suspension as premium features, and others optimize for volume. We also adjust prices with the wholesale market: when a supplier raises wholesale costs, retail prices may rise; when we receive a volume discount, the savings reach you. Newer colorways and limited editions are often priced at full wholesale, while older models may be discounted to free up warehouse space.
Our operating model as an independent online-only multi-brand retailer keeps overhead low. We generate revenue from product margins and brand or distributor incentive programs—never from customer data or membership fees. Because we carry more than one brand, our order volumes are higher per warehouse shipment, which lowers per-unit freight and handling costs. A lower price on our store never means lower quality; discounted items pass through the same receiving, inspection, and authenticity controls as full-price items.
We currently offer a welcome coupon: PACK15 for 15% off eligible items. Apply PACK15 at checkout to receive 15% off eligible orders. Coupon eligibility follows checkout rules, and the discount is applied before taxes and shipping. This coupon is funded from our normal operating margin, not by raising product prices. Seasonal promotions may be co-funded by a brand through a distributor program; in every case, the terms published on the storefront are the controlling rules.
5. Orders, Payment, and Checkout
When you place an order, you will receive an email confirmation. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or product information, or suspected fraud. If we cancel an order after payment has been processed, we will issue a full refund to your original payment method.
We accept the following payment methods:
- Credit cards (Visa, Mastercard, American Express, Discover)
- PayPal
Your payment is processed securely at checkout. If you experience issues with coupon code application or payment failures, our support team is available to help.
6. Shipping
We offer the following shipping options:
- Standard shipping: $8.00
- Free shipping: On all orders over $45.00
Our streamlined order pipeline routes each purchase to the closest stocking location to avoid expensive cross-country splits. Shipping times may vary based on your location and carrier availability. Once your order ships, you will receive a tracking number via email. Risk of loss passes to you upon delivery by the carrier.
7. Returns and Refunds
We accept returns within 30 days of delivery. If you are not satisfied with your purchase, you may initiate a return within this window. To be eligible for a return, the item must be in its original condition, unused, with all tags and packaging intact.
To initiate a return, contact our support team at support@dailypackhouse.shop with your order number and reason for return. We will provide instructions for returning the item. Refunds are processed to your original payment method once the return is received and inspected. If the product is confirmed to be defective or not as described, we will cover return shipping costs. For change-of-mind returns, return shipping costs may apply.
8. Warranty
Warranty coverage follows the product information provided by each brand and the support guidance on the product page. Each manufacturer—Thule, Eastpak, Targus, and SwissGear—offers its own warranty terms for its products. If you experience a warranty issue, contact us and we will direct you to the appropriate brand support channel or process the claim on your behalf where applicable.
9. Authenticity and Quality Commitment
We guarantee that every item sold by Daily Pack House is new and genuine, produced by the brand shown on the listing, and obtained through legitimate supply channels. We do not sell counterfeit goods, imitation products, or used items presented as new.
Our sourcing standards require every supplier to be an authorized distributor, a brand-appointed wholesaler, or a direct brand account in good standing. We require invoices and batch records for each purchase and reject any offer that cannot show a clean chain of custody back to the brand.
Every inbound shipment is checked for correct quantity, model number, packaging condition, and obvious damage. We perform spot inspections on zipper action, strap stitching, interior lining, and printed logos. If an item shows wear, missing tags, or mismatch with its listing, it goes to a quarantine area and is not sold.
9.1 If You Suspect an Authenticity Issue
When your order arrives, please inspect the product within the return window. Check zippers, straps, and seams; look at the brand tag for a model number; and compare it to the product page. If you have doubts about authenticity, do not modify or repair the item—keep all original tags and packaging, take clear photos, and contact us using the support address on the storefront.
To file an authenticity claim, please submit the following to support@dailypackhouse.shop with the subject line "Authenticity Claim":
- Order number from your Daily Pack House purchase
- Photographs of the product from multiple angles, including the front, back, brand tag, and any model/serial number
- A written explanation of why you believe the item is not authentic
- The original packaging and tags, if still available
9.2 Review Process
- Our quality assurance team opens a case and acknowledges it within one business day.
- We verify the order, review your photos, and trace the purchase back to the supplier invoice and batch record.
- For products with serial numbers or codes, we may consult the brand's online verification tool or contact the brand's distributor.
- We respond with our findings within three business days; if we need more time, we explain why and set a new deadline.
9.3 Remedy for Confirmed Authenticity Issues
If we confirm a product is not genuine, we will:
- Issue a full refund of the purchase price and any original shipping charges
- Arrange a prepaid return label and cover the cost of return shipping
- Notify the supplier and remove the affected listing
We do not ask you to pay for return shipping, do not require a restocking fee, and do not limit the remedy to store credit. We process the refund using your original payment method as soon as the return is scanned by the carrier. This remedy applies regardless of whether the normal return window has passed and is in addition to any brand warranty.
If we determine the item is genuine, we will show you the evidence and still offer a return under the standard 30-day return policy if you are not satisfied.
10. Intellectual Property and Acceptable Use
All content on this site, including text, graphics, logos, images, and software, is the property of Cedar Ridge Retail Group LLC, its licensors, or the respective brand owners and is protected by copyright and trademark laws. Brand names (Thule, Eastpak, Targus, SwissGear) and their associated logos are trademarks of their respective owners and are used for identification purposes only.
You may not use this site for any unlawful purpose or in any way that could damage, disable, overburden, or impair the site. You may not attempt to gain unauthorized access to any part of the site, other accounts, or computer systems. You may not scrape, data-mine, or otherwise harvest site content without our prior written consent.
11. Service Availability and Disclaimers
We strive to keep the website available 24/7, but we do not guarantee uninterrupted access. The site may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.
THE SITE AND ALL PRODUCTS SOLD THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY LAW. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Cedar Ridge Retail Group LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the site; (b) any products purchased through the site; or (c) any unauthorized access to or alteration of your transmissions or data.
Our total liability for any claim arising out of or relating to these Terms or any product purchased from the site shall not exceed the amount you paid for the product giving rise to the claim.
13. Governing Law and Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions. This site is operated from Denver, Colorado. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Denver County, Colorado.
14. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting the revised terms on this page, with the "Last updated" date revised accordingly. Your continued use of the site after any changes constitutes acceptance of the revised Terms. We encourage you to review this page periodically.
15. Contact Information
For any questions, concerns, or requests regarding these Terms, your orders, or the store, please contact us:
- Customer Support (primary): support@dailypackhouse.shop
- Legal and Privacy: privacy@dailypackhouse.shop
- Phone: +1 (303) 555-0174
- Postal Address: Cedar Ridge Retail Group LLC, 8420 Cedar Ridge Drive, Suite 305, Denver, CO 80231, United States
15.1 Support Hours and Response Times
Our support team operates Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (MT). Any email sent outside this window is acknowledged automatically by our ticketing system and will be answered on the next business day in the order it was received.
- Primary support first response: within one business day
- Legal/privacy first response: within two business days
For authenticity claims, our quality assurance team acknowledges the case within one business day and responds with findings within three business days. If primary support cannot resolve a request within two business days, it is escalated to the relevant department head; urgent account issues are escalated to the operations manager.
When contacting us, please include your order number (if applicable), the email address used on the order, a brief description of your question or issue, and any screenshots or photos when the issue is visual.
16. Privacy
Your privacy matters to us. We collect and process personal information as described in our Privacy Policy. For privacy requests under applicable data protection law, questions about what data we collect and why, requests to access, correct, or delete personal information, or Do Not Sell / Share My Personal Information requests, please contact us at privacy@dailypackhouse.shop. We verify identity before sharing personal data and fulfill valid requests within the time allowed by law.
By using Daily Pack House, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.