Privacy Policy

Privacy Policy

Last updated: August 24, 2026

1. Who We Are

Daily Pack House (dailypackhouse.shop) is an independent multi-brand online store specializing in everyday backpacks from Thule, Eastpak, Targus, and SwissGear. We help you compare these brands side by side, with clear shipping and return details available before checkout.

Daily Pack House is operated by Cedar Ridge Retail Group LLC, an independent limited liability company based in Denver, Colorado. Cedar Ridge Retail Group LLC is not the manufacturer of any brand sold on this storefront and is not owned by any brand. This entity owns the merchant account, processes orders and refunds, maintains our stated policies, sources and quality-checks products, handles customer service, and manages promotions and pricing.

When we say "we," "us," or "our" in this policy, we mean Cedar Ridge Retail Group LLC operating the Daily Pack House storefront. When you make a purchase or interact with our store, you are transacting with this operating company.

2. Information We Collect

2.1 Information You Provide

When you shop with us, we collect information you choose to give us, including:

• Contact details: your name, email address, phone number, and shipping address
• Payment information: credit card or PayPal details, which are processed by our payment providers
• Order details: the products you purchase, order history, and any preferences you express
• Communications: any messages you send to us, including emails to support@dailypackhouse.shop or privacy@dailypackhouse.shop, along with any attachments or screenshots you share

2.2 Information Collected Automatically

Like most online stores, we automatically collect certain technical information when you visit our site, including:

• Device and browser information: IP address, browser type, operating system, and device identifiers
• Usage data: pages you view, products you click on, time spent on our site, referring URLs, and your general browsing behavior
• Cookies and similar technologies: small data files stored on your device that help us recognize you and remember your preferences

2.3 Transaction and Support Records

We maintain records of your transactions, including purchase history, payment confirmations, return requests, and any support interactions you have with us. These records help us serve you better and maintain accurate business operations.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process your orders: processing payments, confirming orders, arranging shipping, and handling returns within our 30-day return window
• To provide customer support: answering your questions, resolving issues, and responding to your requests
• To improve our store: understanding how customers use our site, analyzing trends, and enhancing our product offerings and user experience
• To personalize your experience: remembering your preferences and showing you products that may interest you
• To communicate with you: sending order updates, responding to inquiries, and, if you opt in, sending promotional offers (such as our PACK15 discount code)
• To maintain security: detecting fraudulent activity, protecting against unauthorized transactions, and safeguarding our systems
• To comply with legal obligations: meeting our obligations under applicable laws and regulations

4. Legal Bases for Processing (For EEA/UK Visitors)

If you are located in the European Economic Area or the United Kingdom, we process your personal data based on the following legal grounds:

• Performance of a contract: processing is necessary to fulfill our agreement with you, such as delivering products you ordered
• Legitimate interests: processing is based on our legitimate business interests, such as improving our store, preventing fraud, and providing customer support
• Consent: where you have given us explicit permission, such as for marketing communications
• Legal obligation: where we must process data to comply with applicable laws

5. Sharing Your Information

We do not sell your personal information. We share your data only with trusted service providers who help us operate our store, including:

• Payment processors: we accept credit cards and PayPal. These providers process your payment information securely and independently handle sensitive financial data under their own privacy policies
• Shipping partners: carriers who deliver your orders to your address
• E-commerce platform providers: companies that host our storefront and provide the technology infrastructure for our site
• Analytics providers: services that help us understand how visitors use our site
• Customer support tools: systems that help us manage support inquiries and ticketing

These service providers have access to personal data only to perform specific tasks on our behalf and are contractually obligated to protect your information.

6. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience, understand site usage, and deliver relevant content. These technologies include:

• Essential cookies: required for the site to function properly, such as remembering items in your cart
• Preference cookies: remembering your choices and settings
• Analytics cookies: helping us understand how visitors interact with our site so we can improve it
• Advertising cookies: showing you relevant product recommendations (where applicable)

You can control cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our site.

7. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption during data transmission
• Access controls restricting employee access to personal data
• Regular security assessments of our systems
• Secure storage of physical records at our Denver, Colorado office

While no method of transmission or storage is 100% secure, we work continuously to safeguard your information.

8. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy, or as required by law. Specifically:

• Order records: kept for the duration required by tax and accounting regulations
• Support correspondence: maintained for a reasonable period after resolution to ensure continuity of service
• Marketing communications: kept until you opt out or unsubscribe
• Legal records: retained where we have a legal obligation to preserve them

When we no longer need your data, we securely delete or anonymize it.

9. Your Choices and Rights

You have control over your personal information. You may:

• Access: request a copy of the personal data we hold about you
• Correct: ask us to update or fix inaccurate information
• Delete: request that we erase your personal information, subject to legal obligations
• Restrict: ask us to limit how we process your data in certain circumstances
• Port: request your data in a machine-readable format
• Object: object to processing based on legitimate interests or for direct marketing
• Withdraw consent: where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at privacy@dailypackhouse.shop. We verify identity before sharing personal data and fulfill valid requests within the time allowed by law.

10. Do Not Sell / Share My Personal Information

We do not sell personal information. If you are a California resident under the California Consumer Privacy Act (CCPA), you have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, and to request deletion of that information. To exercise these rights, contact us at privacy@dailypackhouse.shop.

11. Children's Privacy

Our store is not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will promptly remove the data from our records.

12. Third-Party Links

Our website may contain links to external sites, including product manufacturer pages or service providers. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any external sites you visit.

13. International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and operations are based. By using our store, you consent to the transfer of your information to the United States in accordance with this policy. We take reasonable steps to ensure your data is treated securely and in line with this policy.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last updated" date at the top of this policy. If we make material changes that affect your rights, we will provide additional notice, such as a banner on our website or an email to you.

We encourage you to review this page periodically to stay informed about how we collect, use, and protect your information. Your continued use of our store after any changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy, your personal data, or any privacy-related matter, please contact our dedicated privacy team:

• Email: privacy@dailypackhouse.shop
• Operating Company: Cedar Ridge Retail Group LLC
• Postal Address: 8420 Cedar Ridge Drive, Suite 305, Denver, CO 80231, United States
• Phone: +1 (303) 555-0174
• Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Mountain Time

All privacy and legal requests are logged in a separated queue. We verify identity before sharing personal data, fulfill valid requests within the time allowed by law, and preserve a record of the request and our response. Routine policy questions receive an explanation and a link to the relevant page. If a request has a time-sensitive legal deadline or involves a subpoena or court order, it is escalated to the operating company's legal counsel on the same business day.

If you send a privacy request outside our business hours, it is acknowledged automatically by our ticketing system and will be answered on the next business day in the order it was received. We aim to respond to privacy requests within two business days.

16. Customer Support Contact

For general order questions, shipping issues, or other non-privacy concerns, please contact:

• Email: support@dailypackhouse.shop
• Response Time: within one business day

When contacting support, please include your order number (if you have one), the email address used for your order, a description of your question, and any relevant screenshots or photos. General customer questions, order lookups, checkout issues, coupon application, and payment failures are handled by our primary support team.

17. Shipping, Returns, and Warranty

For your convenience, here is a summary of our operational policies referenced throughout this Privacy Policy:

• Shipping: Free shipping on orders over $45.00. Standard shipping is $8.00.
• Returns: Returns are accepted within 30 days of delivery.
• Warranty: Warranty follows product information and support guidance.
• Coupon: Apply PACK15 at checkout for 15% off eligible orders. Coupon eligibility follows checkout rules.

18. Independent Retailer Disclosure

Daily Pack House is an independent specialty retailer. We are not the official Thule, Eastpak, Targus, or SwissGear brand store, and we are not owned by any of these brands. We simply curate and sell their products alongside other items in our catalog. All product guarantees and manufacturer warranties are handled according to the product information and support guidance provided by each brand.