Refund Policy

Refund Policy

Refund Policy

Last updated: August 24, 2026

At Daily Pack House, we want you to be completely satisfied with your backpack purchase. This Refund Policy explains your rights and the steps to take if you need to return or exchange an item. We're an independent multi-brand retailer, so please read this policy carefully—it applies to all orders placed on dailypackhouse.shop.

Our 30-Day Return Window

You may return any eligible item within 30 days of delivery for a refund. This is the only return period we offer. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange under this policy.

Eligibility & Condition Requirements

To qualify for a return, the following conditions must be met:

• Item condition: The product must be unused, unworn, and in the same condition as when you received it. It must also be in its original packaging.
• Tags and labels: All original tags must still be attached to the product.
• Proof of purchase: You must provide your order number or other proof of purchase.
• Return window: Your return request must be initiated within the 30-day window from the delivery date.

Please do not ship any item back to us before contacting us to initiate a return request. We'll provide instructions on how to proceed and where to send your package.

Non-Returnable Items

Certain items cannot be returned unless they arrive damaged or defective. These include:

• Items marked as final sale on the product page.
• Products that show signs of use or wear, missing tags, or altered in any way.
• Items returned after the 30-day window.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment—credit card or PayPal—within a reasonable timeframe.

Refund amount: You will be refunded the full purchase price of the item. Shipping costs are only refundable if the return is due to our error (e.g., wrong item shipped, damaged product, or quality issue). For all other returns, original shipping charges are non-refundable.

Restocking fee: We do not charge any restocking fees.

Exchanges

If you received a defective, damaged, or incorrect item, we will happily exchange it for the same product. For other exchange requests, the fastest way is to return the item you have for a refund and place a new order for the item you want. This ensures you get the correct product as quickly as possible.

Damaged, Incorrect, or Quality Concerns

If your order arrives damaged in transit, with missing parts, or is not the correct item, please contact our after-sales team within 30 days of delivery. We will work to resolve the issue promptly, which may include a replacement, repair, or full refund including original shipping charges.

When you contact us about a damaged or incorrect item, please have the following information ready:

• Your order number.
• The item name and quantity affected.
• A description and photo of the damage or error.
• Whether you have already opened a return request.

Authenticity Guarantee & Claim Process

Our authenticity commitment: We guarantee that every item sold on Daily Pack House is new and genuine, produced by the brand shown on the listing and obtained through legitimate supply channels. We do not sell counterfeit goods, imitation products, or used items presented as new.

Before a product goes live, we compare its name, images, specifications, model number, and colorways against the brand's official product data. We also audit live listings periodically and maintain an approved vendor list with strict sourcing standards to ensure chain of custody back to the brand.

What to do if you suspect an authenticity issue:

1. Submit your claim to quality@dailypackhouse.shop and mark the subject line as Authenticity Claim.
2. Provide your order number from the Daily Pack House purchase.
3. Include photographs of the product from multiple angles—front, back, brand tag, and any model or serial number.
4. Write a brief explanation of why you believe the item is not authentic.
5. Retain the original packaging and tags, if still available.

Our review process: Our quality assurance team opens a case and acknowledges it within one business day. We verify the order, review your photos, and trace the purchase back to the supplier invoice and batch record. For products with serial numbers or codes, we may consult the brand's online verification tool or contact the brand's distributor. We respond with our findings within three business days; if we need more time, we'll explain why and set a new deadline.

What happens when an issue is confirmed: If we confirm the product is not genuine, we will issue a full refund of the purchase price and any original shipping charges, arrange a prepaid return label, and cover the cost of return shipping. We process the refund using your original payment method as soon as the return is scanned by the carrier. We will also notify the supplier and remove the affected listing. This remedy applies regardless of whether the normal return window has passed, and it is in addition to any brand warranty.

If the item is genuine: If we determine the item is authentic, we will show you the evidence and still offer a return under the standard return policy if you are not satisfied.

Our inspection guidance: When your order arrives, please open the package and inspect the product within the return window. Check the zippers, straps, and seams, look at the brand tag for a model number, and compare it to the product page. If you have doubts, do not modify or repair the item—keep all original tags and packaging, take clear photos, and contact us.

How to Start a Return

To begin a return or exchange, please contact us with the following information:

• Your order number.
• The email address used on the order.
• A description of your question or issue.
• Screenshots or photos when the issue is visual.

You can reach us at:

• After-sales (returns & exchanges): aftersales@dailypackhouse.shop
• Quality assurance (authenticity & defects): quality@dailypackhouse.shop
• Primary support: support@dailypackhouse.shop

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time. Any email sent outside these hours is acknowledged automatically by our ticketing system and will be answered on the next business day in the order it was received.

Warranty Information

Warranty coverage follows the product information and support guidance provided by each brand—Thule, Eastpak, Targus, and SwissGear. If you experience a defect or issue after the return period, our after-sales team can provide warranty claim guidance based on the specific product's warranty terms. Please contact aftersales@dailypackhouse.shop with your order number and a description of the issue.

Shipping Fees & Return Costs

• Free shipping is available on orders over $45.00. Standard shipping is $8.00.
• Return shipping: If the return is due to our error—wrong item, damaged product, or quality issue—we will cover the cost of return shipping and provide a prepaid return label.
• Customer-initiated returns: For returns not caused by our error, you are responsible for return shipping costs. Original shipping charges are non-refundable.
• Authenticity remedy: If we confirm an authenticity problem, we do not ask you to pay for return shipping, do not require a restocking fee, and do not limit the remedy to store credit.

How We Operate

Daily Pack House is operated by Cedar Ridge Retail Group LLC, an independent limited liability company. We are not the manufacturer of any brand sold on the storefront and are not owned by any brand. We are an independent specialist retailer offering a curated selection of everyday backpacks from Thule, Eastpak, Targus, and SwissGear.

Every inbound shipment is quality-checked for correct quantity, model number, packaging condition, and obvious damage. We perform spot inspections on zipper action, strap stitching, interior lining, and printed logos. If an item shows wear, missing tags, or mismatch with its listing, it is not sold.

When you contact us, we triage every incoming message at the first touch. If the answer is already addressed in our policy pages, we send the direct link and confirm whether it resolves the question. For specialist help, we forward to the appropriate department and notify you by email. If primary support cannot resolve a request within two business days, it is escalated to the relevant department head; for urgent account issues, escalation goes to the operating company's operations manager.

Questions

If you have any questions about this Refund Policy, please contact us at support@dailypackhouse.shop or write to us at:

Daily Pack House
8420 Cedar Ridge Drive, Suite 305
Denver, CO 80231
United States

Phone: +1 (303) 555-0174

We're here to help and will respond to your inquiry within one business day.