Last updated: August 24, 2026
Shipping Policy
Daily Pack House is committed to getting your order to you quickly and reliably. We understand that knowing exactly what to expect makes all the difference, so here is everything you need to know about how we ship.
Shipping Rates and Delivery Times
We offer standard shipping on all orders. Here is the breakdown:
- Free Standard Shipping — automatically applied to all orders over $45.00.
- Standard Shipping Fee — a flat rate of $8.00 applies to orders under $45.00.
All orders are processed and shipped from our distribution partner's facility within 1–2 business days after your order is placed and payment is confirmed. Once your order leaves our facility, standard delivery typically takes 3–7 business days, depending on your location within the United States.
Order Processing and Confirmation
When you place an order at dailypackhouse.shop, you will receive an email confirmation at the address you provided. This confirms that we have received your order and payment. Please review your order details carefully and contact us right away at shipping@dailypackhouse.shop if anything looks incorrect.
Please note that orders are processed during business hours only (Monday through Friday, 9:00 AM to 5:00 PM Mountain Time). Orders placed on weekends or holidays will be processed the next business day.
Address Accuracy
Please double-check your shipping address at checkout. We ship to the address you provide, and we are not responsible for delays or non-delivery caused by an incorrect or incomplete address. If you notice your shipping address is wrong after placing your order, contact us immediately at shipping@dailypackhouse.shop. If your order has not yet shipped, we can usually correct the address. If it has already shipped, we will do our best to help, but additional carrier fees may apply.
Tracking Your Order
As soon as your order ships, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's tracking page. You can use this to monitor your package's progress. Please allow up to 24 hours after receiving your confirmation email for the tracking status to update.
If your tracking information is not updating, or if it shows a status you do not understand, our shipping support team is ready to help.
Split Shipments
Occasionally, an order containing multiple items may be split into several shipments. This happens when some items are stocked in different locations or require different packaging. If your order is split, you will receive a separate shipping confirmation email with its own tracking number for each package. You will only be charged the single shipping fee as quoted at checkout, and free shipping thresholds still apply to the combined order value.
Carrier Events and Delays
Once your package is in the carrier's hands, transit time is estimated and may occasionally be affected by factors outside our control, such as severe weather, natural disasters, or carrier capacity issues. We actively monitor the tracking feeds for all orders and will proactively communicate with you if we see a significant delay.
If your package has been in transit with no tracking update for more than 5 business days past the estimated delivery window, or if the carrier marks it as delayed, please contact our shipping support team. We will investigate and, where necessary, escalate the matter to the carrier's claims department.
Failed Delivery and Address Issues
If the carrier attempts delivery and is unable to deliver your package (for example, no one was home or the address was incomplete), they will typically leave a notice card with instructions. It is your responsibility to follow the carrier's process to reschedule delivery or pick up the package from a local facility. If a package is returned to us as undeliverable because of incorrect address information or repeated failed delivery attempts, we will contact you to confirm the correct details. Reshipping fees may apply in these cases.
Missing or Damaged Packages
We are dedicated to making sure your order arrives in perfect condition.
- If your package is missing (marked as delivered but not received, or tracking shows no movement for an extended time), contact our shipping support team within 30 days of the estimated delivery date. We will open a trace with the carrier and work to resolve the issue as quickly as possible. If the carrier confirms the package is lost, we will either issue a full refund or send a replacement, at your discretion.
- If your package arrives damaged, please keep the box, packaging materials, and all contents, and take photos. Contact us at shipping@dailypackhouse.shop within 7 days of delivery with your order number, photos of the damage, and a description of the issue. We will arrange for a replacement or refund after reviewing the evidence and filing a claim with the carrier.
Return Shipping
If you need to return an item, you have 30 days from the date of delivery to initiate a return. The return window is strictly 30 days from delivery. We will provide return instructions and, where applicable, a return label. For more details, please refer to our Return Policy page, which is linked from the footer of our storefront. Return shipping costs, if any, will be disclosed in the return authorization we send you.
Warranty and Product Support
Warranty coverage for each product follows the product information and manufacturer's support guidance. Daily Pack House is an independent retailer and is not the manufacturer of Thule, Eastpak, Targus, or SwissGear products. If you have a warranty claim, we will help you initiate it with the relevant manufacturer. Please contact our support team with your order details and we will guide you through the process.
Contact Our Shipping Support Team
Our dedicated shipping support team is here to help with any issue related to your delivery, tracking, shipping charges, or other shipping matters.
Email: shipping@dailypackhouse.shop
Response time: Within one business day.
To help us serve you faster, please include in your email:
- Your order number and tracking number from your shipping confirmation.
- The current carrier status or any carrier notice you received.
- The address your order was shipped to.
- A photo of the package or delivery exception if one was left, and for damaged packages, a photo of the damage.
Customer Support
For general questions, order issues that are not delivery-related, help with placing an order, applying a coupon, or anything else, our primary customer support team is happy to assist.
Email: support@dailypackhouse.shop
Response time: Within one business day.
For the fastest resolution, please include your order number, the email address used on your order, and a brief description of your question. If your issue is visual (like a technical error on the site), screenshots are appreciated.
Support Operating Hours
Our support teams operate Monday through Friday from 9:00 AM to 5:00 PM Mountain Time. We are closed on weekends and major holidays. Any email you send outside of these hours will be automatically acknowledged by our ticketing system and answered on the next business day in the order it was received.
Our Operating Company
Daily Pack House is operated by Cedar Ridge Retail Group LLC, an independent limited liability company. We are not the manufacturer of any brand sold on our storefront, nor are we owned by any brand. Cedar Ridge Retail Group LLC is responsible for all transactions, customer service commitments, and policy decisions for dailypackhouse.shop. Our postal address is 8420 Cedar Ridge Drive, Suite 305, Denver, CO 80231, United States. We may be reached by phone at +1 (303) 555-0174.
Shopping with Daily Pack House means shopping with confidence. Our policies are transparent, our support is responsive, and we stand behind every order. If you have any questions that are not answered here, do not hesitate to reach out. We are here to help.